What Was the Deal ...
... with the 60-something white lady wanting help using the self-check machine to get a stack of Zane books?
... with the grouchy tone of the lady who said, "It say I gotta pay for my prints?"
... with that caller? Being in the midst of some customer-centered thinking here at our place recently, I've been trying to remember to speak slowly yet cheerfully when I answer the phone. Boy was I surprised be her blurting out, "You ever heard of a reverse phone directory?"
... with my usually sharp retired patron thinking that Golf Digest tricked him by having a different cover from ours -- only we get Golf Magazine, so that's why the covers are different.
On the road later on, to hear Andrew Pace at CUA.