On the Ref Desk
"There's no such person as 'Who's' "(as in Who's Who) my colleague has said several different ways in the last two minutes. She's got a phone ref query way more challenging than the two holds I just took over the phone (for Ms Smith then Ms Jones, suspiciously).
Getting a grant
A book for a teen girl who doesn't like to read, goes to a Christian academy, and needs to read something for a report. She took a Stephanie Perry Moore book.
Big boss stops by
Tax forms (she has a temper at first, but I eventually got her what she needed and she mellowed)
Tax forms are over there suits the next patron