First

More unpleasant that "normal" complainers, I served my first ungrateful patron yesterday. She showed annoyance when I told her books marked "reference" don't circulate. I told her we wouldn't have basic texts in a career field that interested her because a public library doesn't support graduate-level teaching; I suggested we look at the program websites of schools with her field of interest -- she dismissed all of this. She wanted photocopies from the apparently useful reference books. I directed her to the photocopiers and mentioned that copies cost 20 cents. "That sucks. That's twice as much as at home!" she exclaimed, walking away, ending our exchange.

"Yo! You're welcome, you high maintenance, needy little 20-something," I did not shout.