Some Follow Up
Okay, no film of people being cross about the new computers at NP. And now that the stress and confusion is 24 hours old, it doesn't seem that interesting. In short, the installation of 40-some new PCs didn't go well. "Images" (what public users can access -- it's a way of dumping any documents left on the desktop or bookmarks, or even cookies, I guess) didn't take, printers weren't networked, fiber optic cable that's been broken for weeks didn't get replaced, and the OPAC (er, catalog) didn't want to play.
And of course the first 10 people in the door had critical printing and computing needs: boarding passes for flights later in the day to print; directions to a meeting; the page that proves someone took and passed an online test -- that sort of thing. Add in the usual 3 patrons trying to bully you into putting a hold on a book not even in the building, and a small side of bad communication, and it was a stressful morning.
By the time an 11 year-old fella asked "why are all your computers busted?" I was cracking lots of great jokes in my head. "Because we hate our patrons and want to annoy you!" "They're not busted -- they're new!" Yeah, I'm easily amused.
Another bit of follow up is to an ep. of "Cosmos" P & H & I watched last night. It's the one where he posits an Encyclopedia Galactica and thought, How sad that he didn't live to see h2g2 online and Wikipedia. Sure enough, the later has a splendid entry on the EG, here. Educators and librarians who bemoan Wikipedia underestimate the passion people have for their subjects; they will fix anything that gets muddled; they will delve deeper than any print book could hold (Adam's print one, after all, needed several fleets to haul it around).