In January 2006 issue of American Libraries (p. 22):
A 2005 OCLC survey of library users found:
- “Borrowing printed books is the library service they use most often, and users perceive books as the library’s brand….”
- The majority of responders age 14-65 think search engines do a great job of getting them the info they need
- Expectations for facility include “clean, bright, comfortable, warm and well-lit”
As for the last item, NP would get a perfect score if it weren't so durn chilly all the time. And the first . . . well, they know we keep some books, but I bet 2 dozen people a day come in just to use the computers. Which is, of course, cool.