Wired has some nice graphics to show us that the intertubes have not made us smarter. One of those "can you name the vice president and your governor" type quizzes resulted in fewer people who could.
Wow, via tech-ad-nauseum LibraryStuff, this commentary and reminder that not everyone plays at the same level.
Of course, those of us who spend the day teaching adults how to click a mouse knew that. It is, in fact, hard to know what solution to offer a patron. I often think of the patron I showed how to set up a blog -- that I am pretty sure he never ended up using. It wasn't the right thing for his project.