I'll Show You "Yelling"
Not long ago, co-worker B and I were talking about a county customer service class she'd just taken -- I think it's the one with the title "It's Not What You Said, It's How You Said It." Instead of remembering the gist of what she told me she learned, I remember that I shared with her that I had lately noticed myself saying, "I'm sorry, we ask that you use your cell phone outside." I have nothing to be sorry about: it's the rule; it's posted on the door, and in about four places inside the building; and it's good manners. Why start off in such a naby-pamby way?
On the one hand, opening with "I'm sorry," is weak; might it be better to open with more authority and avoid weakness? On the other, I guess "I'm sorry" stands in for "Excuse me for interrupting your conversation." More importantly, I find that saying nearly exactly that, to every single person, every time means that grouchy patrons can't accuse me of being rude, singling them out -- or "yelling."
From the ref desk yesterday, I heard sustained conversation from 2/3 of the way across the building. I went to investigate and found a 60-something year old man chatting away on the phone. I said in a quiet voice, "I'm sorry, we ask...." He glanced at me, said into the phone "I'm in the library. And the other thing about blah, blah, blah," and kept browsing DVDs. Maybe he's hard of hearing? "Sir," I began again, "please use your phone outside." "Hold on," he said into phone, "I'm in the library and she's yelling at me."
"Thank you," I said, walking away.
Yelling?! I'll give you yelling: "Outlook! Time to line up," so that it can be heard at tent 6. "Good morning, Pine Ridge!" loud enough that 2 out of 8 teens lift their heads off the pillow. Then there was a classic shouting fit between me and my freshman year roommate at MHC. . . . Buddy, if I "yell" at you, your friend on the other end of the line will know it, not need to be told.
Capital City weather: rainy