"Fit Libraries Are Future Proof"

by Steven Bell (American Libraries, October 2010. online here)

To thrive / survive in our fast-changing times, he offers 12 "fitness" steps. Ones I want to try/use:

- engage the user, as in roaming ref, being in the community
- fix what's broken: "make finding and fixing what [day-to-day services are] broken part of our routine operations" "Would you patronize a retail operation where many things failed on a regular basis?" No, of course I don't. Yeah, I'm looking at you, Verizon. And you, work photocopier!
- master adaptability
- keep up
- create passionate users - How can I nurture TAB to advocate library use to their peers?