In library school, we explored the reference interview. We read about understanding gaps to be bridged and phases of inquiry. We practiced using open-ended questions and statements such as, "Tell me more about what you mean by 19th century mountain lions." We addressed the fact that people with questions don't always know what the question is, themselves, as when a school paper topic is too broad or vague. But I do not remember practicing how to deal with people who, perhaps, are trying to be evasive, as the woman with the movie in this Libraries for Dummies post. Or people who are just not very articulate, whether for lack of education, shyness, or mental disability. Yesterday, we had a patron treat at least two of us to a long, complicated tirade -- complete with digressions into the family situation -- that seemed to boil down to this: Someone in the household put book x on hold; the message that it was at NP didn't get passed along; is it back on the regular shelf now so I can check it out? Why yes, yes it is. Only, of course, the online catalog said "on shelf," but really, it was on a cart in back waiting to be shelved.

Check out Libraries for Dummies, a site where a 21st Century Librarian blows off a little steam on the subject of public library work. Apparently, she's had some recent negative feedback about her negative outlook. I think that if we all understand that we are just blowing off steam -- that we don't really hate all of human kind -- it's okay to gripe about the characters encountered on the bumpy, winding road of customer service work.

Lunch with an Old Friend

I need to complete a project, so I am at the Library of Virginia at the moment, researching and trying to write. Alas, I didn't make plans to meet anyone who works here or nearby -- but I do note an old friend in the vitrine here in the cafe area: the 1785 model of the State Capitol. Removed from the Capitol itself during the current rennovations, it sits right here on the other side of Broad Street among cafe tables styrofoam cups of coffee, wireless internet access, and chicken salad sandwhiches.

Interesting world view: Avant Game: a minor statement on avant gaming. I got to this site because I read,for the second time, about the game to move 1984 from Fiction to True Crime, History, whatever, in bookstores. (Oh, I see, she's an organizer. Must read more.) I wonder why stores and not libraries?

Now that I have read the article I mention below, from The Washington Times, America's Newspaper, I will draw your attention to Marty's sound bite: "Today's librarians must be 'more nimble and flexible' than in the past, says Martha Hale, dean of Catholic's school. The word science in the school's title never was more valid because, in Ms. Hale's words, '[Today's librarians] solve problems. It's the way they think of themselves on the job.' Innovative technology forces them to be alert to new methods of acquiring and dispersing information, she adds. "

I'll link you to the DDC blog on a feature item on library schools in metro D.C., since I like his comments.

Reading: The Twenty-one Balloons, by William Pene du Bois. Sure, it's a "J," not "YA" book, but it's about Krakatoa . . . sort of.

Links

70s stickers: I totally had some of the same ones!

Book vending machine, here.

While a Deluxe Nancy Pearl Action Figure is very cool, one of our minority colleagues propses other ideas. By the way, I rarely actually raise a finger to my lips in that "shush" gesture -- but one of those few times was just the other evening when a boy of 10 or so got so into the online song and/or video before him (and in his computer's headphones) that he started singing along. Whether he looked at me while singing just for a reaction, I don't know, but when he did, I just made The Gesture. A reflex, not doubt. Instantly, he stopped singing. In contrast, when I walk over to folks and say "I don't think you realize that we can here you at the other end of the building; please keep it down," I raise noise, muttering, and laughter. Maybe The Shush is not all bad.

On the Way Home from the Y
1) It's darkish at 8:30. Goodbye, summer.
2) Is there an art gallery in a store that used to sell bathroom fixtures? When did that happen?
3) Another trendy bar is moving into the old Seigel's (sp?) grocery, across from the Fan Thrift. Could it really be called the "Martini Kitchen and Bubble Bar"? Maybe my memory is bad.

Reading
I led a pretty lively book discussion at work Monday: Simon Winchester's Krakatoa: The Day the World Exploded.

I am most of the way through the odd, the diverting The Hollow Chocolate Bunnies of the Apocalypse, by Robert Rankin.

Cool link: the ConsumerReports.org - Vintage photo gallery features smallish pictures and excellent excerpts from what the Consumer Reports experts thought about record changers, nylon shirts, plastic plates, and a wealth of other cool products!

In the News

Whew, for once, it's a county, not the City, being embarrassing. Read about the mad rush for cheap, torn-up laptops here or here.

On the Muzak at Ukrop's: 99 Luftballons
Capital City Weather: not-as-hot, fixin' to rain